Privacy Policy

Last updated: March 2026

1. Who we are

Get Medical Alert is a trading name operated by 365 Medical Alert, registered in England and Wales (Company No. 12841045), with a registered address at Bournemouth BH9 2EX.

We are the data controller for personal data collected through this website. If you have any questions about how we use your data, contact us at hello@getmedicalalert.co.uk.

2. What data we collect

When you submit a callback request through our website, we collect:

• Your first name
• Your phone number
• Your postcode (optional)
• Your responses to our qualifying questions (who the alarm is for, living situation, and timeline)
• Technical data including your IP address, browser type, and referring URL

3. How we use your data

We use your personal data solely to contact you by phone regarding your callback request and to provide information about our personal alarm service. We will never sell your data, send you spam, or pass your details to third-party marketers.

We only keep your data as long as necessary — up to 12 months from the date of your enquiry — and you can request deletion at any time by contacting us.

4. Legal basis for processing

We process your personal data on the basis of your explicit consent, which you provide by ticking the consent checkbox when submitting your callback request. You may withdraw your consent at any time by contacting us — this will not affect the lawfulness of processing before withdrawal.

5. Who we share your data with

We do not sell your personal data. We may share it with:

• 365 Medical Alert — to fulfil your callback request
• Google LLC — we use Google Sheets to store lead data securely
• Meta Platforms — we use Meta Pixel for advertising measurement only
• Microsoft Advertising — we use Bing UET for advertising measurement only

6. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data at any time
• Withdraw consent at any time
• Lodge a complaint with the ICO at ico.org.uk

This website is fully compliant with UK data protection laws including UK GDPR and the Data Protection Act 2018.

7. Cookies

We use cookies to improve your experience and for advertising measurement. See our Cookie Policy for full details.

8. Contact us